Returns & Exchanges

At ONIKUMA Gaming, we want you to be fully satisfied with your gear, which is why we offer a 30-day return policy for all our high-performance peripherals. If your equipment doesn't meet your gaming standards, we are here to help with a straightforward exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the items in their original ONIKUMA packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship to Service Center

  Affix the provided shipping label and drop your package off at any authorized carrier location; please retain your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.